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Legal

Comprehensive Privacy Notice

Last updated: June 30, 2026

1. Introduction and Commitment to Privacy

At Hurricane Solution ("we", "us" or "our"), we recognize the importance of protecting the privacy of your personal information. This Comprehensive Privacy Notice describes how we collect, use, disclose and protect your personal data when you interact with our website, hurricanesolution.com (the "Site"), use our services, or communicate with us in any way. We are committed to complying with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable privacy laws.

2. Identity and Address of the Data Controller

The party responsible for processing your personal data is Hurricane Solution, with address at 10 Avenida Norte entre 14 Norte bis y 16 Norte, Centro, 77500 Playa del Carmen, Q.R., México. For any matter related to this privacy notice, you may contact us through the means indicated in section 12.

3. Personal Data Collected

We collect various types of personal data, depending on how you interact with us. These may include:

  • Identification and Contact Data: Full name, postal address, telephone number, email address, and any other information you provide so we can communicate with you.
  • Service and Preference Data: Information about the services you are interested in, your search preferences, your history of interactions with our site, and any other information relevant to personalizing your experience.
  • Account Data: Username, password and other information necessary to create and maintain your account on our website.
  • Financial Data: Payment information, credit/debit card details, and other data necessary to process transactions related to our services.
  • Technical Data: IP address, browser type, operating system, device identifiers, and other data collected automatically through cookies and similar technologies.
  • Location Data: Information about your geographic location, if you grant us permission to collect it.
  • Third-Party Data: Information we receive from external sources, such as social networks or public databases, always respecting applicable privacy laws.

4. Purposes of Data Processing

We use your personal data for the following purposes:

Primary Purposes:
  • Provide and manage the services you request.
  • Communicate with you to respond to your questions and requests.
  • Personalize your experience on our website.
  • Process payments and transactions related to our services.
  • Comply with our legal and contractual obligations.
Secondary Purposes:
  • Send marketing communications and promotions about our services.
  • Carry out analysis and market research to improve our services.
  • Display targeted advertising and remarketing through platforms such as Google and Meta.

5. Legal Bases for Data Processing

The processing of your personal data is based on the following legal bases:

  • Consent: When you provide your express consent for the processing of your data.
  • Performance of a Contract: When processing is necessary to fulfill a contract between you and us.
  • Legitimate Interest: When processing is necessary for our legitimate interests, provided that your rights and freedoms do not prevail.
  • Legal Obligation: When processing is necessary to comply with a legal obligation.

6. Transfer of Personal Data

We may share your personal data with:

  • Service Providers: Third parties that help us operate our website, process payments, perform data analysis and send marketing communications.
  • Business Partners: Companies with which we collaborate to offer joint services or promotions.
  • Legal Authorities: When we are required to do so by law or to protect our rights.

7. International Data Transfers

Your personal data may be transferred to and stored in countries outside Mexico, including the United States. We take measures to ensure that these transfers comply with applicable privacy laws and that your data is adequately protected.

8. ARCO Rights and Revocation of Consent

You have the right to:

  • Access: Know what personal data we hold about you and how we use it.
  • Rectify: Request the correction of your personal data if it is inaccurate or incomplete.
  • Cancel: Request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
  • Object: Object to the processing of your personal data in certain situations.
  • Revoke your Consent: Revoke the consent you have granted us for the processing of your personal data.

To exercise your ARCO rights or revoke your consent, contact us through the means indicated in section 12.

9. Security of Personal Data

We implement technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration and destruction. These measures include data encryption, access controls and periodic security assessments.

10. Use of Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website, analyze traffic and personalize content. You can manage your cookie preferences through your browser settings.

11. Changes to this Privacy Notice

We reserve the right to modify this privacy notice at any time. We will publish the updated version on our website and notify you of any significant changes.

12. Contact Information

If you have questions or comments about this privacy notice, or if you wish to exercise your rights, contact us through:

This English version is a courtesy translation. The Spanish version of this notice is the legally binding one.

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